Вот, собственно, переписка:
Navin:
Thanks for contacting EA Help! My name is Navin how may I help you?
you:
Hello
you:
I have pre-order Battlefield 3 in Origin, but still did not get Back to Karkand, I thought i would get it when it comes out, but this did not happen
Navin:
I apologize for the inconvenience caused. I'll do my best to address your concern.
you:
Ok
Navin:
In order for me to investigate this further, I would need the following information from you.
you:
Ok
you:
Me game code?
Navin:
- Order number:
Navin:
- Email address used to place the order:
Navin:
- Last 4 digits of the Credit card used to place the order:
Navin:
- Your Billing address:
Navin:
- Date of birth as listed on the account:
Navin:
you:
My*
you:
1) dont remember my number
you:
2) ************@gmail.com
you:
3) This is my first purchase
Navin:
Thank you for the information Sergey.
Navin:
Having checked your order details I found that you have purchased the standard version of the game.
you:
4) date of birht is ******* maybe? i dont remember =)
Navin:
Back to Karkand, is available only in the limited version of the game.
you:
But me have assured that it DLC
you:
My friend made a pre-order my E-mail as a gift
Navin:
I know you have something important to share with us. I apologize for not being able to understand that from your message.
you:
Buy it, not I, with my friends, arts
Navin:
Where did you purchase the game from?
you:
Oh, this is all an interpreter, I said that I did not buy, but my friends with my credit card
you:
They bought it in the Origin
Navin:
Thank you for making me clear.
Navin:
Would you mind holding for a couple of minutes while I fetch some relevant information?
you:
Ok
you:
Of course
you:
I hope you can help me
Navin:
Yes off course Sergey, I'll do my best to cheer you up.
you:
=)
Navin:
Thank you for waiting. I really appreciate your patience.
Navin:
We always value our customer so I have made one time exception and generated a new B2K code for you.
you:
Oh
you:
Big thx!!!
Navin:
Here is the code. [*************]
Navin:
This code grants access to Back to Karkand for the PC version of Battlefield 3. Redeemed in Origin.
Navin:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
Big thx, you are the best!!!))
Navin:
If you need help with anything else, please feel free to contact us anytime!
you:
Work!
you:
Thank you!
Navin:
Thank you for contacting and chatting with me. I do appreciate your time and have a great day!
you:
U too =)
you:
Bye